Personal customer information is confidential and will not be disclosed to any non-related third parties. Pritchetts.com does not sell mailing lists and will not disclose your name, email address, or any other information about you to any non-related third parties. Return to top.
When you make a purchase at Pritchetts.com, our server uses a Secure Socket Layer (SSL) to connect with you. This protocol will encrypt your personal information, guarding it from interception and misuse. Your security and a safe shopping environment are our primary concerns. Return to top.
Pritchetts.com will happily exchange or refund any unworn and undamaged item in accordance with the
terms & restrictions outlined in this section.
Terms & Restrictions:
All orders must be prepaid (no CODs, no purchase orders) prior to
shipping. All sales are final. Returned product must be (1)
pre-authorized, with RMA # (described below) (2) new, unused, unopened,
(3) include a copy of the invoice, (4) be requested within 2 weeks from
the date of purchase, and, is subject to a 20% restocking fee. S&H
for authorized returns is paid for by the buyer. Return Credit is only
applied to subsequent purchases from Pritchetts.com (store credit).
Our customer service and professional manner are
unmatched in the industry. Pritchetts believes in customer service as
our number 1 priority.
All returns must receive a Return Merchandise Authorization (RMA) number and be returned to Pritchetts.com within 30 days of receipt of the original purchase. The RMA number must be clearly written on the outside of the package or it will not be accepted. The items being returned must be shipped back and fully insured through the U.S. Post Office, registered/insured at the customerís expense. All merchandise will be inspected and must be free from damage, alterations, or wear. Customers will receive a refund for the full amount of the items excluding the original shipping
expenses in the form of a store credit. Items that are special order or that have been altered may not be returned or exchanged. Please ship and insure all authorized returns to:
211 W. Moore Ave.
Terrell, Texas, 75160-3115. Return to top.
No Sales Tax
Pritchetts.com is located in Terrell, Texas, USA. We are required to collect sales tax from Texas residents or for purchases delivered in Texas. Texas sales tax does not apply for items shipped outside of Texas to residents of other states.
We do not collect sales tax for other states. If sales or use tax is applicable in your state it is your responsibility to contact your state's tax division to comply. Return to top.
For your convenience Pritchetts.com accepts the following credit cards.
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Orders are processed on a first come, first ship basis. Items that are in stock will be shipped within two business days of confirmation of your order. In the event an item is out of stock, the customer will be contacted and informed as to the estimated time of delivery. No charges will be made to the credit cards unless the customer agrees to the delay. Billing will occur at shipping. Customer will be notified of any delays via e-mail. All packages will be shipped via US Mail. Delivery must be within the United States and cannot be made to P.O. Boxes. All deliveries must be made to the billing address on file with the applicable credit card company. Please see Insurance/Liabilities below regarding your responsibilities.
All items shipped from Pritchetts.com are insured for full value until delivery to your location. Once delivered to your location you are solely responsible for the merchandise. You agree to accept any loss or damage to the merchandise, whether caused by you or by another, or by any other known or unknown cause, and whether or not such cause is under your control, from and after the point of delivery to your location and up to and including the return to and receipt by Pritchettss.com of the merchandise in its original condition. For more information on insurance for diamonds and jewelry, please contact your local insurance professional. Return to top.
Although Pritchetts.com offers only the finest quality products, from time to time, some service or repair may be necessary. For sizing, alterations, or repairs, please contact our customer service department. Any alterations made prior to the 30-day return period will void your ability to return the item. Return to top.
The images featured on this Web site may have been altered, reduced, or enlarged. These images are intended to represent the general design and appearance of the item. They are not intended as an actual picture of the piece that will be shipped. Return to top.
Although we strive to keep our catalogue current, from time to time the products featured on this Web site may have been discontinued, or are no longer available. These images are intended to represent the general design and appearance of the item. They are not intended as an actual picture of the piece that will be shipped. In the event that you order a DISCONTINUED ITEM we will ship the nearest available product of equal or greater value. Return to top.
Lab Certificates/Grading Reports
Pritchetts.com is proud to offer the finest quality diamonds available. A diamond grading report from the Gemological Institute of America (GIA) or the American Gem Society (AGS) will accompany our loose diamond inventory with all diamonds that are GIA or AGS graded. These laboratories are recognized around the world as the finest in gemological education and gem grading. However, diamond grading is subjective. Pritchetts.com guarantees that the diamond sold matches the stone described by the grading report (i.e. that the diamond is the same one graded by the laboratory). We do not guarantee the accuracy of any diamond-grading laboratory. Pritchetts.com, its appointees, and agents are not responsible for possible dissimilarities and/or differences that could appear from repeated examinations or as a result of other methods applied. Pritchetts.com presents these Grading Reports to the client solely for his own use and shall not be held responsible for any claim whatsoever that may be made on the basis of these evaluations. Return to top.
Pritchetts.com presents our evaluations/appraisals in accordance with the scientific methods applied during the examination. Pritchetts.com, its appointees, and agents are not responsible for possible dissimilarities and/or differences that could appear from repeated examinations or as a result of other methods applied. Pritchetts.com presents these appraisals/evaluations to the client solely for his own use and shall not be held responsible for any claim whatsoever that may be made on the basis of this evaluation. Return to top.
Important Legal Information
Pritchetts.com™ does not endorse or make any representations regarding the accuracy or reliability of the information and content contained on this site. Pritchetts.com reserves the right to correct, update, modify, or otherwise change the terms and conditions of sale, information, and prices at any time at our sole discretion and without notice. Pritchetts.com nor its agents, affiliates, or employees shall be liable for any indirect, incidental, punitive, or consequential damages arising directly or indirectly from the use of any of the information contained in or received from this site. Appraisals, grading reports, and certificates are subjective and may vary as to qualities and descriptions depending upon the agent, laboratory, or appraiser and the scientific methods applied. You hereby acknowledge that the use of this site and its resources, information, and services shall be solely at your own risk. Pritchetts.com, its products, images, logos, and all other items contained in this site are protected by US and international copyright and trademark laws. It is expressly prohibited to reproduce, use, modify, or in any way display or distribute this information without permission. You further covenant and agree that these conditions cannot be modified by any oral statements between the parties or by any other dealings between the parties. You further covenant and agree that venue and jurisdiction for the resolution of any dispute arising under or relating in any way to merchandise purchased from this site or the use of any information contained in this site shall be in Kaufman County, Texas, USA. Return to top.